Play responsibly,
stay safe
jililive believes the enjoyment of gaming is complete only when it stays within control. On this page you can learn how to keep yourself protected, when to seek help, and which tools are available to you.
What responsible gaming is and why it matters
Online gaming is a form of entertainment — not a guaranteed source of income. jililive places the highest importance on responsible gaming so that every player's experience stays positive. Being aware of how much time and money you spend while betting is the core of responsible gaming.
Our terms and conditions clearly state that no player should bet beyond their financial means. Before depositing, ask yourself — if you lose this money, will it affect your daily life? If yes, it is better not to place it as a bet.
Set a budget for yourself before you play. Continuing to play after a win hoping to win more, or placing larger bets after a loss to recover — both are risky habits. jililive's self-limit tools are there to help you in exactly these situations.
Our FAQ section has detailed information on gaming limits, account verification, and the deposit and withdrawal process. For any question, contacting our live chat is the quickest way to get an answer.
Our commitment
- Players can voluntarily set their own limits
- Strict prohibition on account creation for anyone under 21
- Quick self-exclusion for players who need it
- 24/7 support in Bengali
- Protection and privacy of personal information
Tools to keep yourself safe
jililive provides several practical tools to help players stay in control of their habits. Using them is entirely voluntary and they can be turned on at any time from your account settings.
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Lowering the limit takes effect immediately; increasing it takes a few days.
Session Time Limit
Decide in advance how long you will play in one session. When the set time is up, you receive an automatic alert or your session ends.
Self-Exclusion
Close your account temporarily for a set period — from 7 days up to permanently. During exclusion, no login or deposit is possible.
Loss Limit
Set a limit in advance so that once your losses reach a certain amount, you cannot continue playing — and play without worry.
Cool-Off Period
If you want to take a break from gaming for a while, put your account into "cooling off" mode. The account stays inactive until the break period is over.
Gaming History Review
View your full betting and deposit history at any time. Analyse your own habits and make changes if needed.
Request self-exclusion
If you feel you need to step away from gaming for a while, fill in the form below or let us know directly via live chat. The support team will act within 24 hours.
For urgent needs, contact our live chat directly — your account will be closed right away.
Warning signs of a problem
If you notice any of the following habits in yourself, stop and seek help. These are not signs of weakness — they are signs of self-awareness.
- You keep spending more than your set budget
- You are placing larger bets to try to recover lost money
- You are hiding your gaming habits from family or friends
- You have tried to stop gaming but cannot
- Daily responsibilities — work, studies, family — are being neglected
- You feel restless or irritable when not gaming
- You are borrowing money or dipping into savings to bet
- You keep thinking about gaming sessions or results and cannot focus
Ask yourself
Is gaming an enjoyable part of your life, or is it controlling you? Answering that question honestly is the first step.
Under our privacy policy, your support request is completely confidential — it is not shared with anyone. Feel free to reach out.
Where to find help
You do not have to face this alone. Alongside jililive's support team, your family and professional counsellors are also there for you.
jililive Live Chat
Our support team is available in Bengali 24 hours a day, 7 days a week. Let us know about self-exclusion, setting limits, or any concern — action will be taken promptly.
Email Support
You can also reach us by email in addition to live chat. Write out your situation in detail and a team member will respond shortly.
Family and close ones
A family member or a trusted friend can often provide the best support. Talk to them openly — the help of someone close can make a big difference.
Professional Counselling
Talk to a mental health professional or addiction specialist. Hospitals and clinics in Bangladesh that provide mental health services offer expert advice on gambling addiction. Getting a referral through a doctor or someone you know is straightforward.
Mental Health Services
Gambling addiction is a recognised mental health condition. Treatment and counselling for this are available at the National Institute of Mental Health and various public and private institutions in Bangladesh.
Protecting minors
jililive strictly ensures that no one under the age of 21 can use the platform in any way. Age is verified at registration, and additional documents are requested in cases of doubt.
If there is a teenager or young person in your household who uses a shared device, use parental control software. Keep devices password-protected and check browser history from time to time.
If you suspect a minor has used your account, inform us immediately via live chat. The situation will be reviewed and necessary steps will be taken.
Advice for families
- Never share your account password with anyone
- If your account is logged in on a personal device, keep it locked
- Talk to family members about gaming limits
- Discuss the risks of online gaming with your children
- Contact us for any issue