Privacy Policy

Introduction and Scope

jililive is an online gaming and betting platform operated for users in Bangladesh. This privacy policy applies to our website, mobile application and all related services. If you register on or use our platform, the terms of this policy apply to you automatically.

Alongside reading this policy, you are encouraged to read our Terms and Conditions, as both documents together form the basis of the agreement between you and jililive. This platform is for persons aged 21 and above only.

Information Collection

jililive collects user information in several ways. Below is a description of the different types of information and how they are collected.

2.1 Information You Provide Directly

When you register on or create an account on our platform, we collect the following information:

• Full name, date of birth and nationality
• Email address and mobile number
• Identity document details (for identity verification)
• Payment method details (bKash, Nagad, Rocket, bank account)
• Your chosen username and password

2.2 Automatically Collected Information

Some information is collected automatically while you use the platform:

• IP address and device type
• Browser type and operating system
• Session duration and pages visited
• Transaction history and gaming activity
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may receive limited information from identity verification services or payment processors. This information is used solely to ensure account security and verify the validity of transactions.

Information Use

jililive uses collected information only for specific legitimate purposes. We never sell your information to third parties.

3.1 Service Operation

• Creating and managing accounts
• Processing transactions including deposits and withdrawals
• Providing gaming services and bonuses
• Managing the VIP programme and cashback benefits

3.2 Security and Compliance

• Verifying account identity
• Preventing fraud and unauthorised access
• Ensuring compliance with responsible gaming policy
• Age verification (confirming 21+)

3.3 Communication and Support

• Providing 24/7 live chat and email support
• Sending important notifications related to your account
• Sharing relevant offers and updates (with your consent)

3.4 Service Improvement

We continuously improve our platform by analysing user experience. This analysis is always conducted on the basis of aggregated, anonymised data.

Information Storage and Security

jililive applies industry-standard security measures to protect your information. All data is transferred securely via SSL encryption and stored on encrypted servers.

4.1 Security Measures

• 256-bit SSL/TLS encryption technology
• Two-Factor Authentication
• Regular security audits and vulnerability testing
• Access controls — only authorised staff can view information
• Firewall and intrusion detection systems

4.2 Data Retention Period

We retain your information for as long as your account is active and for as long as necessary to meet applicable legal obligations. Even after an account is closed, some information may be kept for a set period in accordance with applicable regulations.

4.3 Response to a Data Breach

If a data breach occurs that may affect the security of your information, we will notify you as quickly as possible and take the necessary steps to resolve the situation.

Information Disclosure and Third Parties

jililive does not generally share your personal information with third parties. However, information may be disclosed in the limited circumstances listed below:

5.1 Service Provider Partners

Limited information may be shared with trusted service providers for payment processing, identity verification and technical support. These partners are required to maintain standards equivalent to our privacy policy.

5.2 Legal Obligations

We may be required to disclose information by court order or as required by applicable law. In such cases we disclose only the minimum information necessary to meet the legal requirement.

5.3 Fraud Prevention

Information may be shared with relevant authorities to prevent suspicious activity, money laundering or other illegal activity on an account.

Cookie Policy

The jililive website and app use cookies and similar tracking technologies. These are used to improve your browsing experience and ensure the platform functions correctly.

6.1 Types of Cookies

• Essential cookies: Required for login sessions and security — these cannot be disabled.
• Functional cookies: To remember language preferences and personalisation settings.
• Analytics cookies: To understand how the platform is used — on a consent basis.
• Advertising cookies: To show relevant offers — you can control these.

6.2 Cookie Controls

You can manage cookies at any time through your browser settings. However, disabling essential cookies may mean some core platform functions do not work correctly.

Your Rights

You have the rights described below regarding your personal information. To exercise these rights, contact our support team.

7.1 Right to Access

You have the right to know what information we hold about you. On request, we will provide you with a copy of the information stored.

7.2 Right to Rectification

If there is any inaccuracy or error in your information, you may request that it be corrected. We will update it as quickly as possible.

7.3 Right to Erasure

In certain circumstances you have the right to request that your information be deleted. However, some information may need to be retained for a set period due to legal obligations.

7.4 Right to Opt Out of Marketing Communications

You may request to stop receiving promotional notifications at any time. This can be done easily through your account settings or via the support team.

Responsible Gaming and Data Protection

jililive gives responsible gaming the highest priority. We analyse gaming behaviour data to take active steps to protect users. On our Responsible Gaming page you will find information on setting deposit limits, self-exclusion and other protective options.

Gaming data collected for this purpose is never used for marketing or sold to third parties — it is used solely for user protection.

Protection of Minors

jililive is operated for persons aged 21 and above only. We do not knowingly collect or store any information from minors. Age verification is mandatory at registration.

If we become aware that information has been collected from a minor, that account will be closed immediately and all related information will be deleted.

International Data Transfers

Our servers and service providers may be located in various countries. In such cases your information may be transferred internationally. However, all such transfers are carried out with adequate security measures in place and in compliance with all terms of this policy.

In data sharing agreements with third-party service providers, we include legally binding clauses to ensure data protection standards are maintained.

Policy Changes

jililive reserves the right to revise this privacy policy. Registered users will be informed of significant changes by email or platform notification. Continued use of the platform after any changes means you have accepted the revised policy.

For more information about our services, visit the About Us page, which gives details about jililive's mission and how it operates.

Contact and Complaints

For any privacy-related questions, requests or complaints, contact our support team. Our 24/7 live chat and email support is available in both Bengali and English.

Email: [email protected]

For answers to common questions, visit our FAQ page, where common queries about accounts, payments and security are answered.